Refund policy
Return Deadline
You have the right to return the product within 14 days from the date of receipt.
You have the right to return the product within 14 days from the date of receipt.
Product Condition
To be eligible for a return, the product must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. To start the return process, you can contact us at info@anvjewelry.com.
To be eligible for a return, the product must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. To start the return process, you can contact us at info@anvjewelry.com.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any question regarding your return at info@anvjewelry.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of jewelry cannot be returned, such as custom orders or personalized items. Additionally, for hygiene reasons, earrings are non-returnable.
Certain types of jewelry cannot be returned, such as custom orders or personalized items. Additionally, for hygiene reasons, earrings are non-returnable.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at info@anvjewelry.com.
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at info@anvjewelry.com.